Hey @Cheng-En ,

I’ve moved this over to our support. For future cases, please contact them first if it is an urgent problem as the nature of the community is a discussion on topics. For personalised support please always write us a ticket, as we can help you faster that way.

Thank you, I hope this gets resolved quickly!

@Nina Fürstmann I have opened a ticket over there already. I just want to know if there is anyone having the same problem. It’s really frustrating because the whole operation job is stock.

@Cheng-En  yes there is.

We do have the same problem from time to time.

If you double check, in the orders you will find the tracking id, but the status will not change.

Moin @Alexander Richtath ,

so your orders are sent, but remain in the dispatch center?

That sounds really dangerous.